Frequently Asked Questions

We recommend placing your order as early as possible to secure your spot! While we can often accommodate orders with less notice, three weeks is usually a safe timeframe to ensure availability. In some cases, we may even be able to fulfill same-day orders, depending on our schedule. Reach out as soon as you know you need a cake—we’d love to make something special for you!

Every cake we create is custom-made, so pricing varies based on design and details. Give us a call, and we’ll be happy to provide a quote!

Yes, a 50% non-refundable deposit is required to secure your order. Give us a call for a quote - we'd love to create something special for you!

Once we provide your order number, you can quickly and securely pay online using PayPal, debit/credit card, Venmo, Apple Pay, or PayPal's Pay Later. Just scroll down to the bottom of our homepage to complete your payment!

Yes! We’re happy to offer free phone consultations. Visit our Schedule Consultation page to schedule yours—we’d love to chat about your cake ideas!

At this time, we don’t offer texting services, but we’d love to help! Please give us a call, and we’ll be happy to assist you.

Yes! We offer cake tastings, and we’d love for you to try our flavors. While we’ll do our best to accommodate your request, availability may vary, so you may need to choose from our current selection at that time.

We offer a variety of delicious cake flavors including:

• Chocolate

• Vanilla

• Strawberry

• German Chocolate

• Red Velvet

• Lemon

• Marble

• Spice

• Additional flavors available upon request

We offer a variety of delicious buttercream-based frostings, including:

• Vanilla

• Chocolate

• Almond

• Caramel

• Salted Caramel

• Mocha

• Strawberry

• Lemon

• Strawberry Lemonade

• Orange

• Pumpkin Spice

• Peppermint Chocolate

• Cinnamon Roll

• Maple

Yes! We offer custom-designed cupcakes.

We currently do not offer mini cupcakes.

While we offer cakes that do not contain dairy as an ingredient, please note that our cakes are made in a kitchen where dairy is present. Due to the potential for cross-contamination, we cannot guarantee that our cakes are completely free of dairy.

While we offer cakes that do not contain gluten as an ingredient, please note that our cakes are made in a kitchen where gluten is present. Due to the potential for cross-contamination, we cannot guarantee that our cakes are completely free of gluten.

We are unable to guarantee allergen-free cakes. While we provide an ingredient list with each order, please be aware that cross-contamination may occur, either from the original manufacturers or within our own kitchen.

⚠ If you have allergies, we strongly recommend using caution when consuming our products.

Yes! If you have specific design elements in mind, we encourage you to email a picture (or pictures) to customcakephotos@gmail.com before calling. This helps us better understand your vision and is necessary for many custom cakes. Simply include your name in the subject line of the email and attach your picture(s). No other written information is needed, as we only use our email for picture references-please call us after emailing to discuss any and all information regarding your order.

Please note that colors may appear differently across devices.

Yes! We can create any custom colors.

For color matching, there are three options:

1. Describe the color – For example, blush pink. We’ll do our best to match it based on the description. Since a Google search for blush pink shows hundreds of variations, we’ll carefully choose the closest shade based on our conversation. However please note that for this option, color changes cannot be made after completion.

2. Email picture(s) – This provides us with a visual reference, but please note that colors may appear differently across devices. Additionally, the colors in a photo may not match how they looked in person when originally taken due to lighting, camera settings, and other factors. For a more accurate match, we recommend finding a color on Google and emailing it.

3. Provide a physical color sample – This option ensures the highest level of accuracy.

Yes! We offer custom fondant designs. Availability is limited. Call for more details!

We do not provide silk or fresh flowers, but we offer beautiful gumpaste and buttercream flowers. However:

• If you’d like silk flowers your florist may put them on for you, or you’re welcome to purchase them and bring them to us. Please ensure they are from a reputable retailer (such as a craft or department store) and remain unopened. If they have been opened, we will gently clean them following FDA food safety guidelines. Once prepared, we will place them on the cake for you.

• If you’d like fresh flowers your florist may put them on for you, or you’re welcome to purchase them and bring them to us (guidelines differ for delivery; contact us for more details). For fresh flower cakes being served at a later date, it's best for your florist to add them closer to serving time to avoid potential decoration issues that may arise from placing them too early.

⚠ We cannot guarantee the food safety of fresh florals or greenery on cakes. If you choose to add them, please consult with your florist to ensure they are safe for use on food.

To keep your cake fresh:

• For Saturday: Store the cake in the box that it comes in and refrigerate it.

• For Sunday: Store in the refrigerator. To help retain moisture, you can optionally wrap the box in plastic wrap or place it inside a non-scented trash bag. 

• Unrefrigerated: Up to 3 days (decoration quality may vary).

• Refrigerated: Up to 5 days (decoration quality may vary).

We only recommend refrigeration, as a consistent fridge temperature helps maintain both freshness and decoration quality.

Cakes should sit at room temperature for no more than one hour before serving.

To better protect your cake during transport:

• Keep the box that the cake comes in level at all times.

• Secure the box in place with barriers or have someone hold it. Do not place the box on or in a car seat, booster seat, or buckle it in as this can cause shifting or damage to the cake.

• Keep the vehicle temperature between room temperature and cold. Avoid warm or hot conditions, as heat can rapidly affect the cake’s structure and decorations. 

• Drive slowly around curves and over bumps.

• Avoid sudden stops or sharp turns.

• Keep your drive as brief as possible—no more than 45 minutes.

• Refrigerate the cake inside of the box that it comes in as soon as possible.

Yes! Delivery is available. Call us for details.